Question 1

DOES MY WATCH HAVE A WARRANTY?

Accepted Answer

Yes, we give 30 days warranty against defects.
 
Read More about store policies and returns here.

Question 2

DO YOU HAVE A PHYSICAL STORE OR SHOWROOM?

Accepted Answer

Not yet.

Question 3

DO THESE WATCHES WORK AND DO THEY KEEP TIME?

Accepted Answer

YES! All the watches we sell are working, serviced and they all keep good vintage
time. When we refer to "good timekeeping" as common standard in the vintage
market, it means the watch can be expected to keep time to accuracy of +/- 20
seconds or better over 24 hours. Vintage watches may probably not be used in the
timing of the Olympics nowadays but they are excellent timekeepers when it comes
to simple daily tasks.

Question 4

CAN I ORDER A WATCH WITH AN OTHER STRAP THAN THE ONE IN YOUR ONLINE SHOP?

Accepted Answer

You can’t change the standard strap of the watch, but you can always add anadditional one – on the house! We have a very large collection of straps andbracelets; we won't disappoint you.

Question 5

I AM NOT AN EXPERT; HOW CAN I BE SURE THAT THE ITEMS YOU SELL ARE AUTHENTIC?

Accepted Answer

We are experts in vintage watches and we know how to spot a fake from a mile away. We guarantee that all of the vintage watches we offer are authentic and in the exact condition as described in each sale or your money back. If you have any questions about any item or any part of the purchase process, please do not hesitate to contact us.

Question 6

YOUR WATCHES ARE AMAZING BUT WHO ARE YOU? I NEED TO TRUST YOU IN ORDER TO PURCHASE WITH COFIDENCE.

Accepted Answer

Please read more about us at this link.

Question 7

CAN YOU FIX MY OLD WATCHES? WHERE CAN I HAVE MY WATCH EXAMINED AND REPAIRED?

Accepted Answer

We can arrange a pick up collection from your place or you can visit our service
centre. Contact us for more information.

Question 8

HOW LONG DOES IT TAKE TO RECEIVE AN (SERVICE) ESTIMATE?

Accepted Answer

You can send us an email with a photo of the watch and issue at
info@peneusboutique.com. We will call you back to give you an approximative pre-
estimate including price and leadtimes for the service required. Then, if you agree,
your watch will be sent to our service centers where a full diagnosis will be
performed by one of our watchmakers who will determine the service and parts to be
replaced, taking your initial request into consideration. Of course, no service will be
carried out without your prior approval.

Question 9

WHAT CAN I EXPECT TO RECEIVE WITH THE WATCH AND DOES IT COMW IN A GIFT BOX?

Accepted Answer

All our watches are shipped in branded vintage packaging with padded material
inside a padded envelope or a bigger box (depending on the type of item), which is
then placed inside a courier service bag and delivered to you.

Question 10

WHAT FORMS OF PAYMENT CAN I USE?

Accepted Answer

Delivery is FREE to Greece for orders over 150 euros. Smaller items are shipped as regular parcels. The cost for Athens of Greece is approximately €5.00 per parcel. International Shipping is €10 per parcel. Please arrange with us after check out or alternatively pick up call us on (+30) 6983326494 or email us at info@peneusboutique.com.

FAQ

Frequently asked questions